Grievance Redressal Policy
Last updated 11 July 2026
SpotGhar wants problems raised early and resolved quickly. This policy explains how to complain, who handles it, and how fast we respond. It applies to owners, tenants and buyers.
How to raise a grievance
Email hello@spotghar.com with the subject line “Grievance”. Include:
- Your name and the account you used,
- The listing or transaction involved (if any),
- What happened and what outcome you are looking for.
Grievance Officer
Grievances are handled by SpotGhar’s Grievance Officer, reachable at hello@spotghar.com.
Timelines
- Acknowledgement: within 24 hours of receiving the complaint.
- Resolution: within 15 days. Most issues (listing accuracy, verification status, payment questions) should resolve much faster.
- Complaints about content that is clearly unlawful or that exposes private information are prioritised and acted on as soon as practicable.
What we can do
Depending on the complaint we may correct or remove a listing, re-review an identity or listing, or pause an account.
Escalation
If you are not satisfied with the resolution, reply to the resolution email asking for escalation. Your complaint will be reviewed again at the senior-most level and answered within 7 days with a final position.